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Online Costume Policy
COSTUMES & SEPARATES
- Production time is within 3 weeks for Separates and 8 weeks for Full Costumes & Bra and Belt Sets.
- An email will be sent when Full Costume, Bra and Belt Set or Separate is complete and due to be sent.
- We do not produce wholesale orders.
ORDER FORMS PER ITEM
- Please fill in all the details required on the order form to ensure a well fitting item.
- Please do not forget to include your FULL NAMEto match your paypal payment or cheque with the correct order details thank you.
- We usually accept Paypal.
- Cheques are accepted please contact me for details of where to send them and who to make them payable to.
- All items are to be paid for first, otherwise item/s will not be produced or sent if they are in stock Limited Edition items.
SHIPPING & HANDLING
- Items will always be posted by 1st Class Recorded Delivery for the U.K. or Special Delivery International signed for International destinations. If postage is less than what is charged the difference will be refunded.
Items are posted inside a protective clear bag then placed into a padded package i.e. for tops and skirts or cardboard box for larger items i.e. Bra & Belt Sets or Full Costumes, with a Thank you Receipt inside.
- Postage of an item to the U.K and Internationally will be sent within 5 days. The arrival time will vary according to country and location.
INTERNATIONAL BUYERS NOTE
- Import duties, taxes and charges are not included in the item price shipping charges. These charges are the buyers’ responsibility.
- Please check with your country's customs office to determine what these additional costs will be prior to buying.
- Items can be combined into one invoice but the total shipping fee will be the sum of each item's shipping & handling charge.
ALL POSTAGE PRICES WILL VARY ACCORDING TO WEIGHT AND SIZE OF ITEM.
- Include In Stock Limited edition Items.
- Non Refundable items include Custom Order Bar & Belt Sets, Full Costumes and Separates i.e. Tops, Skirts and Class Practice sets, so please measure carefully.
- Refunds are only given if, the fabric turns out to be unavailable for a limited edition or regular item.
- If an item is lost in the post the Royal Mail are liable to provide a refund.
- 20 days are allowed from the date of delivery in which to return an item if it is not to your satisfaction. Email me and I will inform you of where to return it refunding all relevant costs.
- It may take up to 7 business days to process your return after we receive your item.
- After 20 days returns are allowed but within a year, no returns will be valid for refunds.